Refund policy

Kandy Kraft's policy lasts 30 days once the parcel is shipped. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not offer returns or refunds on edible cake decorations, sprinkles or any baking ingredients. We do make sure the items are in good condition,(i.e not expired, or broken, or damaged before shipping)

In the case of the order being incorrect or a problem with the item/s, you would need to let us know within 24hours of recieving your parcel/s. We would also require you to send us photographic evidence to kandykraftinfo@gmail.com

If you have a return within 30 days, we are happy to disscuss the options, but shipping costs will be for your account.(items/products agreed to)

Returned Products will need to be sent to, 34 Queen Street, Cambridge Square, Cambridge, East London, 5201 as well as following up with an email kandykraftinfo@gmail.com and providing a tracking number.

 

Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and the amount paid back to you.

Sale 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.