Shipping policy

Subject to stock availability, manufacturing and receipt of payment, requests will be processed within 2-10 working days(depending on volume of orders) and handed over to a courier company for delivery.

The Courier Guy is our preferred courier. Standard delivery time is 2-4 business days.

Free Delivery on orders over R1000.

Our Standard Shipping Cost is R120 for orders under R1000.

The Courier Guy delivery all over the country, certain areas known as the 'grey zones' might take longer as they only delivery once a week.

There is a possibility of an extra charge as a high risk surcharge by The Courier Guy, we will only know if your address falls in the area once we book your parcel.

A high risk surcharge is an extra fee added to a delivery charge by The Courier Guy when a package is sent to or from a geographical area with a higher-than-average rate of crime, theft, or vehicle hijackings.

• Why it applies: Carriers charge this fee to offset the increased security risks, potential vehicle damage, or loss of goods in specific volatile or isolated zones.

• Cost: The surcharge typically ranges between R50.00 and R85.00 depending on the specific rate card or region.

• When it is applied: It may be identified at checkout or calculated/notified after the order is processed if the postal code or destination falls into a flagged high-risk category (such as certain townships, remote areas, or routes with a history of multiple security incidents).

What happens if your address is high risk?
    • Pay the Surcharge Fee: You may be charged an additional high-risk fee (typically ranging around R50 to R80.50+ depending on the specific rate card update).
    • Alternative Options: Change the address door delivery, you can choose to have it delivered to an alternative safe address (like a workplace), or collect the parcel yourself from a local The Courier Guy depot or PUDO Locker Network.

     

    Kandy Kraft will contact you when booking if your address does fall in a high risk area, Kandy Kraft will only know after your order has been manufactured and packaged, when booking your parcel if it falls in a high risk area. Unfortunately you are not able to cancel your order due to the surcharges. 


Overnight Shipping / Delivery - Kandy Kraft does not offer this service as the different couriers in East London are unable to deliver the following day. Kandy Kraft has tried in the past and has left our customers dissappointed.

'Arrange Own Courier' we will notify you once the parcel is ready to be collected.

The Courier Provider will supply all goods to the delivery/courier company in good order. Most parcels are insured up to R1000 and for the higher value parcels insurance is available at 2% of the value over R1000. The delivery/courier services is outsourced and its the clients responsibility to track their parcels from the courier on the details/tracking number that the Provider gave them.

Please note any returns (if agreed to), will be at the User's/Consumers cost for the courier to return products/non edible products only(if agreed to).

Returned Products will need to be sent to, 34 Queen Street, Cambridge Square, Cambridge, East London, 5206 as well as following up with an email kandykraftinfo@gmail.com and providing a tracking number.

 

Local Store Pickup

When your order is ready we will notify you, for collection from the Store Location

Bring your confirmation email as proof when you come to collect your order in Store.

Outside Parking Pickup, please provide us with the following information in email: Car Model, Colour & registation No

Phone us 071 785 6932 to let us know that you are outside the store, we will come to your car to hand over your order

Local Store Pickup Address: 34 Queen Street, Cambridge Square, Cambridge, East London, 5206